Receives Customer Satisfaction

As the founder of the ground services industry in Turkey and a major contributor to the further development of the industry with its applications and service quality, Havaş has now received "ISO 10002: 2004", Customer Satisfaction and Complaint Management System certificate.

Havaş, the leading and most established ground services company of Turkey, was qualified to receive ISO 10002: 2004", Customer Satisfaction and Complaint Management System certificate. Following the assessments conducted by the British Standards Institute (BSI), Havaş received the "ISO 10002: 2004" certificate, setting forth the standards of handling the customer satisfaction and complaint management issues.

Adopting the permanent improvement and objectivity criteria

Havaş was qualified to receive the “ISO 10002:2004” Customer Satisfaction and Complaint Management System certificate on grounds of its collection and assessment of the feedback from its stakeholders, and its efforts and activities to improve this process. Within the frame of the Customer Satisfaction and Complaint Management System, Havaş adopts transparency, accessibility, responsiveness, objectivity, confidentiality, customer-orientation, accountability and permanent improvement principles, and uses these principles as a business model.

ISO 10002: 2004 Customer Satisfaction and Complaint Management System certificate is also highly important in terms of how companies handle their customers' complaints and how they manage this process.